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At House of Tara London, we pride ourselves on the customer service we deliver, so should you want to talk anything home fragrance, candles, wellbeing or just to say hello, we are here at your service.

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Contact Us

40b Olympic Crescent, Brooklands, Milton Keynes, MK10 7LE.

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 .Refund Policy

1

If you need to return an item(s), that is no problem as returning an item(s) is quick and easy. You have 30 days to return your item(s) from the date of delivery.

To be eligible for a return, each item(s) you return needs to be new, unused, with tags, and in its original packaging in a saleable condition with the original receipt of purchase.

To start a return, you can contact us at info@houseoftara.co.uk. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@houseoftara.co.uk.

2
DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3
EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

4
EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5
REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.